“Sir, your claim was denied due to moisture. Yes, water is moisture.” It started as any other day at the call center - or so I thought. At 8:30 a.m. sharp I began working towards my self-imposed 80-call quota. Arguing with ignorant adults about the terms of their two-page contract which they didn’t read is not something you want to do more than once a day. Eighty was my sanity limit. I also had zero motivation to increase this corporations’ profits. On this particular call, the customer was upset because the warranty company was denying their claim for part which was ‘clearly covered on the contract’. However, the client failed to see that ‘failure due to moisture’ voided anything that was ‘clearly covered on the contract’. We were fifteen minutes into the call. I needed a break. “Sir, let me place you on hold while I review the terms with my Manager.” Instead of calling my Manager, I peeked over the cubicle partition to check in with my office BFF. From her exasperate...